Get Help with Recut

Is something not working right with Recut? Having trouble with exports, found an A/V sync problem, or need help tracking down your old license key?

How to Get Help

  1. If your problem is with a video or audio file, please upload a copy somewhere (Google Drive, Dropbox, etc) and include a link in your email.
  2. Which operating system do you use (Windows or Mac)?
  3. The more specific the better: if you can describe how you make the problem happen, awesome.
  4. A quick screen recording is amazing if you can do it. If you take screenshots, please include the entire Recut app window.
  5. Send an email to and we'll help you get to the bottom of it, usually within 24 hours.